Assessment Report
M/Y [Yacht Name]
62m Feadship · 12 guests · 6 cabins · 18 crew · Western Mediterranean charter · Assessment Aug 2026
Overall
90/100
★★★★★
Pillar breakdown
Guest Service94
Interior91
Cuisine96
Deck & Exterior88
Safety100
Wellness82
Technology79
Departure93
Sample — 12 of 72 standards
| Code | Standard | Score |
|---|---|---|
| GS-01 | Personalised welcome plan documented before arrival | 100 |
| GS-02 | Named greeting within 60 seconds of embarkation | 100 |
| GS-05 | Preference profile captured within first 30 minutes | 95 |
| IN-04 | Cabin turnover completed within 45 minutes | 92 |
| IN-11 | Linen freshness verified daily | 96 |
| CU-02 | Menu tailored to dietary preferences before departure | 100 |
| CU-07 | Wine pairing consultation offered per meal | 88 |
| DK-03 | Tender operations briefing within 20 minutes of embarkation | 85 |
| DK-09 | Water toy safety demo delivered before first use | 90 |
| WE-02 | Spa treatment offered during turnaround day | 78 |
| TE-05 | Onboard Wi-Fi tested + guest devices onboarded | 82 |
| DE-01 | Personalised departure gift delivered | 100 |
Full report covers all 72 standards across 8 categories, with per-standard evidence and remediation notes.
Assessor summary (excerpt)
The interior team executes with the precision of a five-star hotel. Preference capture within the first 30 minutes was thorough, and every subsequent service touch reflected that capture. Cuisine consistently exceeded expectation — the chef's ability to tailor a full weekly menu without sacrificing signature dishes deserves specific commendation. Deck operations, while safe and well-organised, would benefit from a more choreographed tender briefing at embarkation. Wellness offering is present but under-marketed — a redesigned spa menu would raise this pillar meaningfully. [Assessor initials redacted — full attribution in owner's copy]
Recommendations (2 of 12)
- Wellness (score 82 → target 95): Redesign the spa menu with 4 signature treatments. Introduce a mid-charter wellness consultation. Academy Module 05 (Wellness Delivery) covers this — recommend enrolment for the chief stewardess and pursers.
- Technology (score 79 → target 90): Guest Wi-Fi throughput measured 18 Mbps — below the 50 Mbps standard for a yacht of this size. Recommend Starlink upgrade and a documented onboarding checklist for guest devices at embarkation.